Frequently Asked Questions

Yes. Just A Clock Collector is an authorized seller for respected clock, timepiece, nautical, and specialty manufacturers including Hermle, Comitti of London, Hönes, Howard Miller, Anton Schneider, Weems & Plath, Kieninger, Sternreiter, Rombach & Haas, and NeXtime. Products are sourced through authorized manufacturer and distributor channels.

Factory-new products are sold as new, current-production items unless the listing specifically identifies the product as vintage, antique, pre-owned, or New Old Stock. Depending on the item, an order may ship from Just A Clock Collector, the manufacturer, or an authorized distribution partner in the United States or abroad.

Absolutely. Whether you are choosing a clock for your home, searching for a meaningful retirement or housewarming gift, furnishing a professional space, or planning corporate gifts, I am happy to help.

I can narrow the options based on your preferred style, available space, desired features, chime preferences, and budget. Start with the Clock Finder, or contact me for personal assistance and a curated selection.

Often, yes. In addition to factory-new and vintage clocks, Just A Clock Collector offers—or may be able to source—replacement clock movements, barometers, weather instruments, nautical products, music boxes, automata, singing bird boxes, decorative accessories, and other distinctive mechanical and specialty pieces.

If you are looking for a particular model or product from one of the brands I represent and do not see it listed, send me the details. I may be able to source it through an authorized manufacturer or distributor. Availability, pricing, and lead times vary by item.

Yes. Just A Clock Collector works with businesses, corporate gifting professionals, recognition programs, real estate professionals, hospitality groups, and other organizations seeking distinctive gifts and presentation pieces.

I can prepare a curated selection based on the occasion, quantity, preferred style, budget, and delivery date. Direct-to-recipient fulfillment is available, and engraving or personalization is offered on select Weems & Plath products. Quantity and partner pricing depends on the product and order size.

Corporate Gifting Hospitality & FF&E For Interior Designers

In-stock orders typically ship within 1–3 business days. You’ll receive tracking information by email once your order has shipped. Weekends and holidays are not considered business days.

These items ship when they become available. Any estimated availability shown on the product page is based on the manufacturer’s current information and may change. I’ll keep you updated if there is a significant change to your order’s expected timing.

Eligible U.S. orders of $99 or more receive free insured shipping with tracking. Select luxury clocks include complimentary insured delivery within the contiguous United States.

Hönes clocks, parts, and certain oversized or specialty items may have separate shipping charges. Shipping to Alaska and Hawaii is available on select products, and large or high-value clocks may require a separate freight arrangement. Any applicable charge will be shown at checkout or provided in your written quote.

International delivery is available for many clocks and is reviewed individually. Send the product link and destination details, and I will confirm availability, destination eligibility, packaging requirements, carrier service, insurance, and any brand or product restrictions before providing a clear quote.

Duties, import taxes, VAT, brokerage charges, and other local fees are the buyer's responsibility unless the written quote specifically states that they are included. Visit the International Shipping page to request a quote.

If your item arrives damaged, please contact me within 48 hours of delivery. Do not discard the shipping box, packing materials, or shipping label, and do not attempt to repair or return the item unless instructed to do so.

Please provide your order number and clear photographs of:

• The exterior of the shipping box, including all visible damage
• The shipping label
• The interior packing materials
• The entire purchased item
• Close-up images of each damaged area

Keep all packaging until the claim is resolved, as the carrier or insurance provider may require an inspection or may retrieve the item and its packaging. For a freight delivery, inspect the shipment before the driver leaves and note any visible damage on the delivery receipt or bill of lading.

Shipping damage is handled through the applicable carrier insurance or shipping claim process. I will coordinate the appropriate next steps, which may include repair, replacement, or a refund depending on the product and availability.

Factory-new clocks may be eligible for return within seven days of delivery, provided the item is unused, undamaged, and returned in its original packaging with all included parts, instructions, paperwork, and accessories.

Approved refunds are reduced by the original outbound shipping cost and a 10% restocking fee. The customer is responsible for return shipping.

If a factory-new product arrives damaged or defective, I will first work with the manufacturer to provide a replacement at no cost to the customer. If the replacement is declined, the standard return terms apply.

Pre-Order, Special Order, and Made-to-Order products have separate return conditions and are final sale. Please review the complete Refund Policy and the individual product listing before purchasing.

No. Pre-Order, Special Order, and Made-to-Order clocks are ordered or reserved specifically for the customer and are final sale once processing begins. After processing begins, these purchases cannot be canceled, returned, exchanged, or refunded.

Payment terms vary by product. Some made-to-order pieces require a deposit, while other Special Order products require payment in full at checkout. The applicable payment terms are shown on the product page before purchase. Production, availability, and delivery timeframes are estimates and may vary with manufacturer schedules and availability.

Shipping damage and manufacturing defects remain covered by the applicable insured shipping claim or manufacturer warranty.

Applicable factory-new products include manufacturer warranty coverage according to the terms of the individual brand. Warranty length, coverage, and service procedures vary by manufacturer and product. The applicable information is provided on the product page or corresponding warranty page when available.

Vintage, antique, pre-owned, and New Old Stock products do not include a factory warranty unless the individual listing specifically states otherwise. Please contact me before ordering if you have questions about a particular item.

Hermle Warranty Comitti Warranty Weems & Plath Warranty Howard Miller Warranty

Vintage, antique, and pre-owned clocks are older pieces. They are sold as-is and are not eligible for returns or buyer's-remorse refunds. Their condition, operation, timekeeping, strike, and chime functions are described based on testing performed before shipment.

When a listing states that a movement has been “cleaned and oiled,” it means the movement has received basic clock service to help it operate properly. It does not mean the clock has received a complete mechanical overhaul or restoration unless specifically stated.

Mechanical clocks can require minor setup or adjustment after delivery. Shipping, leveling, pendulum installation, humidity, and environmental changes can affect operation. Shipping damage is handled through the applicable insured shipping claim.

A quartz clock is powered by a battery and generally requires less maintenance. Quartz clocks may be time-only or may include electronically produced chimes, melodies, motion, or other features.

A mechanical clock is powered by springs or weights and must be wound by a key, crank, or the raising of its weights. Mechanical clocks use traditional movements containing gears, springs, escapements, and other mechanical components. Many also include mechanical strike or chime functions.

A triple-chime clock allows the owner to choose among three chime melodies, commonly Westminster, Whittington, and St. Michael. The exact melodies and settings are listed on the individual product page.

Automatic night shut-off is a feature that silences the clock's chime or strike during preset overnight hours. The exact silencing schedule varies by movement and model.

Yes. The complete model number stamped on the movement's back plate is the best place to begin. Enter that number in the Clock Movement Finder to look for a direct result.

If you do not find a match, contact me with a clear photograph of the back plate and the complete stamped model number. I can help determine whether a current replacement, conversion kit, or rebuild service is the appropriate next step.