Returns & Refund Policy

At Just A Clock Collector, every clock is packed with care and described as accurately as possible. Because clocks vary significantly by age, condition, movement type, and fulfillment method, return eligibility depends on the type of item purchased.

Vintage, Antique & Pre-Owned Clocks

All vintage, antique, and pre-owned clocks are sold as-is and are not eligible for returns or buyer’s-remorse refunds.

Each vintage clock is carefully selected, inspected, photographed, and described as accurately as possible before being listed. Because these are older, pre-owned pieces, normal signs of age, wear, finish variation, prior repair, patina, and minor imperfections should be expected.

Vintage clocks may also require normal setup, leveling, adjustment, or fine-tuning after shipping. This is especially common with mechanical, pendulum, chiming, and older wind-up clocks.

Please review all photos, read the full description, and ask any questions before purchasing. We are always happy to provide additional information before an order is placed.

Factory-New Clocks

Factory-new clocks may be eligible for return within 7 days of delivery, provided the item is unused, undamaged, and returned in its original packaging with all included parts, instructions, paperwork, and accessories.

Approved returns are subject to deduction of the original shipping cost and a 10% restocking fee. The buyer is also responsible for return shipping costs.

If a factory-new clock is defective, a replacement will be provided at no additional cost. If the buyer declines the replacement and instead chooses to return the item, the standard return policy applies, including deduction of the original shipping cost and 10% restocking fee, with return shipping paid by the buyer.

Returned clocks must arrive in the same condition in which they were received. Items that are damaged, used, altered, incomplete, or not returned in their original packaging may not be eligible for a full refund.

Damage During Shipping

If an item arrives damaged, please contact us within 48 hours of delivery and retain all packaging materials, including boxes, packing paper, bubble wrap, and other protective materials.

Shipping damage is handled through the applicable carrier insurance or shipping claim process. Photos of the damaged item, shipping carton, and packaging materials may be required.

Please do not discard packaging or attempt repairs before contacting us, as doing so may affect the ability to file a shipping claim.

Pre-Order, Special Order & Made-to-Order Items

Pre-Order, Special Order, and Made-to-Order items are ordered or reserved specifically for the customer and are final sale once processing begins.

Payment terms vary by product. Some Made-to-Order pieces require a deposit with the remaining balance due before shipment, while other Special Order or Pre-Order products may require payment in full at checkout. The applicable payment terms will be shown on the product page before purchase.

By placing the order, the customer authorizes Just A Clock Collector to begin processing the purchase and to make any required non-refundable commitments to the manufacturer or authorized distribution partner.

Once processing begins, these purchases cannot be canceled, returned, exchanged, or refunded.

Estimated production, availability, and delivery timeframes are approximate and may vary based on manufacturer schedules and availability.

Shipping damage and manufacturing defects remain covered by the applicable shipping claim or manufacturer warranty.

Refunds

Approved refunds will be issued to the original payment method within 5 business days after the returned item is received and inspected.

Original shipping charges, return shipping costs, restocking fees, and other applicable carrier-related costs may be deducted where permitted under this policy.

We reserve the right to refuse a return or reduce a refund if an item is returned damaged, incomplete, altered, used, or in a different condition than it was sent.